Return Policy

How to Start a Return/Exchange/Repair

Return/Exchange/Repair Period

Return

You can return your items within 30 days of receiving them for a refund.

Exchange

For optical transceivers, DACs and AOCs, you can exchange them within 90 days of receiving them. 

For fiber optical cables, you can exchange them within 30 days of receiving them.

Repair

For optical transceivers, DACs and AOCs, you're eligible for free repair service within 3 years of receiving them.

For fiber optical cables, you're eligible for free repair service within 90 days of receiving them.

Note:

Customized fiber optical cables don't support return/exchange/repair.

Check the warranty period and return eligibility of your items at QSFPTEK‘s Warranty Policy.

Return/Exchange/Repair Shipping Cost

Return/Exchange

QSFPTEK will cover all the return/exchange shipping costs if you've received the wrong item or your product arrived damaged. For return isn't a result of a QSFPTEK error, the cost of return/exchange shipping should be paid by yourself.

Repair

QSFPTEK provides a free repair service within a warranty period, but the repair shipping cost will be paid by yourself.

FAQs

How soon will I get my refund?

Refund is processed 1 to 5 business days after we receive your returned item(s). The money refunded will be returned to the original payment method. The time you receive the refund depends on your bank.

Will I get a full refund?

If the return is due to a result of a QSFPTEK error (wrong or defective item), you're eligible for a full refund of the purchase price, including shipping costs. Otherwise, the cost of shipping will be deducted from your refund.

When will my exchange items be sent?

If the replacement units are in stock, they will be shipped within 3 business days. 

If the replacement units are out of stock, your account manager will inform you once it is shipped.

No Answer to Your Question? Let Us Know

You can contact us via email (sales@qsfptekcom) or contact us form or live chat. We will get back to you within 24hrs. 

Returns & Refunds

All returns must be accompanied by an approved RMA from QSFPTEK. Please confirm orders No. through My Account before starting a return, and then contact your sales manager for relevant return and exchange services. We will respond to your request in 1 business day. Please read the following before you apply for the services.

1. Refunds

Refunds will be processed after QSFPTEK receives and inspects the returned items. It will take about 5 business days to receive the refund.

2. Exchanges

If the replacement units are in stock, it can be shipped within 2 business days. If the replacement units are out of stock, your account manager will inform you once it is shipped.

3. Repairs (within Warranty Period)

Free repair service is available for most items (excluding Postage fees) within the warranty period. QSFPTEK will ship out the repaired items after test and verification.
To apply for refunds or exchanges, the return request should be submitted within 30 days of the delivery date. For products that are eligible for repair, repair request should be submitted within the warranty period to enjoy free repairs. In case the warranty period expires, repairs can still be offered but a certain fee will be charged case by case.

To enjoy QSFPTEK return services, the items must be returnable or own an authorized warraty period. To review your item's return eligibility and warranty perioad, please check QSFPTEK Warranty Policy.