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Warranty Policy

Author Talia

Date 11/04/2021

QSFPTEK guarantees that our products undergo rigorous quality control, beginning with the selection of raw materials all the way through the manufacturing process. Furthermore, we offer warranty coverage for material and manufacturing defects to the original buyers. If any issues arise with your products, QSFPTEK is committed to providing maintenance services for those items that are still within their post-purchase warranty period.

Optic Transceivers

 

Sub-Category Return Window Exchange Window Warranty Period Notes
40G/100G Transceivers 14 days 90 days 5 years
1. You have 14 calendar days to return an item from the date you received it.
2. Exchanges caused by the customer's own reasons will not be accepted.
3. Please ensure that the item you're returning is repackaged with all the cords, adapters and documentation that were included when you received it.
25G Transceivers 14 days 90 days 5 years
1G/10G SFP Transceivers 14 days 90 days 5 years
DACs
14 days
90 days
5 years
AOCs 90 days
Industrial Transceivers 14 days 90 days 3 year

  

Fiber Optic Cables

 

Sub-Category Return Window Exchange Window Warranty Period Notes
•MTP/MPO Trunk Cables
•MTP/MPO-LC Breakout Cables
30 days 30 days 2 years Natural wear and tear caused by normal use or intentional destruction are not supported by our return and exchange policy, for fiber optic cables belong to consumable goods. Please confirm the performance and quality of the product as soon as possible after you receive the goods to avoid an unpleasant shopping experience.
Customized MTP/MPO Fiber Cables 30 days 30 days 2 years
•OS2 9/125 Single Mode Duplex
•OM3 10Gb 50/125 Multimode
•OM4 40/100Gb 50/125 Multimode
•OM5 40/100G 50/125 Multimode
30 days 30 days 2 years
Customized Fiber Cables 30 days 30 days 2 years

 

Network Switches

 

Sub-Category Return Window Exchange Window Warranty Period Notes
Campus Switches 14 days 90 days 5 years
1. You have 14 calendar days to return an item from the date you received it.
2. Exchanges caused by the customer's own reasons will not be accepted.
3. Please ensure that the item you're returning is repackaged with all the cords, adapters, and documentation included when you receive it.
Data Center Switches 14 days 90 days 5 years
Media Converters 14 days 90 days 1 year

 

NICs

 

Sub-Category Return Window Exchange Window Warranty Period Notes
10G/40G/100G NICs Not supported 90 days 3 years
1. Exchanges caused by the customer's own reasons will not be accepted.
2. Please ensure that the item you're returning for exchange is repackaged with all the cords, adapters, and documentation included when you receive it.
1G/2.5G NICs Not supported 90 days 1 year

 

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