Warranty Policy
AuthorTalia
Date11/04/2021
Fiber Optic Transceivers
| Sub-category | Return Window | Exchange Window | Warranty Period | Notes |
|---|---|---|---|---|
| 40G/100G Transceivers | 30 days | 90 days | 3 years | The return and exchange service is based on the quality of the product itself. Returns and exchanges caused by the customer's own reasons will not be accepted. |
| 25G Transceivers | 30 days | 90 days | 3 years | The return and exchange service is based on the quality of the product itself. Returns and exchanges caused by the customer's own reasons will not be accepted. |
| 1G/10G SFP Transceivers | 30 days | 90 days | 3 years | The return and exchange service is based on the quality of the product itself. Returns and exchanges caused by the customer's own reasons will not be accepted. |
| DACs | 30 days | 90 days | 3 years | The return and exchange service is based on the quality of the product itself. Returns and exchanges caused by the customer's own reasons will not be accepted. |
| AOCs | 30 days | 90 days | 3 years | The return and exchange service is based on the quality of the product itself. Returns and exchanges caused by the customer's own reasons will not be accepted. |
| Industrial Transceivers | 30 days | 90 days | 3 years | The return and exchange service is based on the quality of the product itself. Returns and exchanges caused by the customer's own reasons will not be accepted. |
Fiber Optic Cables
| Sub-category | Return Window | Exchange Window | Warranty Period | Notes |
|---|---|---|---|---|
• MTP/MPO Trunk Cables
| 30 days | 30 days | 3 months | Natural wear and tear caused by normal use or intentional destruction are not supported by our return and exchange policy, for fiber optic cables belong to consumable goods. Please confirm the performance and quality of the product as soon as possible after you receive the goods to avoid an unpleasant shopping experience. |
| Customized MTP/MPO Fiber Cables | Unavailable | Unavailable | Unavailable | Due to the particularity of customized goods, customized cables are not in stock and not supported to be returned, exchanged or repaired. |
• OS2 9/125 Single Mode Duplex
| 30 days | 30 days | 3 months | Natural wear and tear caused by normal use or intentional destruction are not supported by our return and exchange policy, for fiber optic cables belong to consumable goods. Please confirm the performance and quality of the product as soon as possible after you receive the goods to avoid an unpleasant shopping experience. |
| Customized Fiber Cables | Unavailable | Unavailable | Unavailable | Due to the particularity of customized goods, customized cables are not in stock and not supported to be returned, exchanged or repaired. |
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