Warranty Policy
Author
Talia
Date
11/04/2021
QSFPTEK guarantees that our products undergo rigorous quality control, beginning with the selection of raw materials all the way through the manufacturing process. Furthermore, we offer warranty coverage for material and manufacturing defects to the original buyers. If any issues arise with your products, QSFPTEK is committed to providing maintenance services for those items that are still within their post-purchase warranty period.
Optic Transceivers
| Sub-Category |
Return Window |
Exchange Window |
Warranty Period |
Notes |
| 40G/100G Transceivers |
14 days |
90 days |
5 years |
1. You have 14 calendar days to return an item from the date you received it.
2. Exchanges caused by the customer's own reasons will not be accepted.
3. Please ensure that the item you're returning is repackaged with all the cords, adapters and documentation that were included when you received it.
|
| 25G Transceivers |
14 days |
90 days |
5 years |
| 1G/10G SFP Transceivers |
14 days |
90 days |
5 years |
| DACs |
14 days
|
90 days |
5 years
|
| AOCs |
90 days |
| Industrial Transceivers |
14 days |
90 days |
3 year |
Fiber Optic Cables
| Sub-Category |
Return Window |
Exchange Window |
Warranty Period |
Notes |
•MTP/MPO Trunk Cables
•MTP/MPO-LC Breakout Cables |
30 days |
30 days |
2 years |
Natural wear and tear caused by normal use or intentional destruction are not supported by our return and exchange policy, for fiber optic cables belong to consumable goods. Please confirm the performance and quality of the product as soon as possible after you receive the goods to avoid an unpleasant shopping experience. |
| Customized MTP/MPO Fiber Cables |
30 days |
30 days |
2 years |
•OS2 9/125 Single Mode Duplex
•OM3 10Gb 50/125 Multimode
•OM4 40/100Gb 50/125 Multimode
•OM5 40/100G 50/125 Multimode |
30 days |
30 days |
2 years |
| Customized Fiber Cables |
30 days |
30 days |
2 years |
Network Switches
| Sub-Category |
Return Window |
Exchange Window |
Warranty Period |
Notes |
| Campus Switches |
14 days |
90 days |
5 years |
1. You have 14 calendar days to return an item from the date you received it.
2. Exchanges caused by the customer's own reasons will not be accepted.
3. Please ensure that the item you're returning is repackaged with all the cords, adapters, and documentation included when you receive it.
|
| Data Center Switches |
14 days |
90 days |
5 years |
| Media Converters |
14 days |
90 days |
1 year |
NICs
| Sub-Category |
Return Window |
Exchange Window |
Warranty Period |
Notes |
| 10G/40G/100G NICs |
Not supported |
90 days |
3 years |
1. Exchanges caused by the customer's own reasons will not be accepted.
2. Please ensure that the item you're returning for exchange is repackaged with all the cords, adapters, and documentation included when you receive it.
|
| 1G/2.5G NICs |
Not supported |
90 days |
1 year |
