Transceivers
|
Sub-Category |
Return Window |
Exchange Window |
Warranty Period |
Notes |
|
NVIDIA InfiniBand Transceivers |
30 days |
1 year |
5 years |
1. Exchanges caused by the customer's reasons will not be accepted. 2. Please ensure that the item you're returning is repackaged with all the cords, adapters, and documentation included when you receive it. 3. For eligible 100G/200G/400G coherent transceivers, 400G and beyond transceivers, you can apply for return within 30 days of receiving them and get a refund after the review is approved. |
|
400G/800G Transceivers |
30 days |
1 year |
5 years |
|
|
400G Coherent DWDM |
30 days |
1 year |
5 years |
|
|
100G/200G Coherent Transceivers |
30 days |
1 year |
5 years |
|
|
100G QSFP28 Transceivers |
30 days |
90 days |
5 years |
|
|
25G/40G Transceivers |
30 days |
90 days |
5 years |
|
|
10G Transceivers |
30 days |
90 days |
5 years |
|
|
SFP Transceivers |
30 days |
90 days |
5 years |
|
|
DACs |
30 days |
90 days |
5 years |
|
|
AOCs |
30 days |
90 days |
5 years |
|
|
Industrial Transceivers |
14 days |
90 days |
3 years |
|
|
Customized Transceivers |
30 days |
1 year |
1 year |
|
|
QSFPTEK Box |
30 days |
1 year |
5 years |
Fiber Optic Cables
|
Sub-Category |
Return Window |
Exchange Window |
Warranty Period |
Notes |
|
MTP Cables |
Not supported |
90 days |
3 years |
1. Our return and exchange policy does not support natural wear and tear caused by normal use or intentional destruction, for fiber optic cables belong to consumable goods. Please confirm the performance and quality of the product as soon as possible after you receive the goods to avoid an unpleasant shopping experience. 2. Exchanges caused by the customer's reasons will not be accepted. 3. Please ensure that the item you're returning is repackaged with all the cords, adapters, and documentation included when you receive it. |
|
Fiber Patch Cables |
30 days |
90 days |
3 years |
|
|
Customized Fiber Optic Cables |
Not supported |
90 days |
3 years |
Network Switches
|
Sub-Category |
Return Window |
Exchange Window |
Warranty Period |
Notes |
|
Campus Switches |
14 days |
90 days |
5 years |
1. Exchanges caused by the customer's reasons will not be accepted. 2. Please ensure that the item you're returning is repackaged with all the cords, adapters, and documentation included when you receive it. |
|
Data Center Switches |
14 days |
90 days |
5 years |
|
|
Media Converters |
14 days |
90 days |
1 year |
|
|
Wireless |
14 days |
90 days |
1 year |
Data Center Accessories
|
Sub-Category |
Return Window |
Exchange Window |
Warranty Period |
Notes |
|
Fiber Optic Enclosures |
Not supported |
1 year |
1 year |
1. Exchanges caused by the customer's reasons will not be accepted. 2. Please ensure that the item you're returning for exchange is repackaged with all the cords, adapters, and documentation included when you receive it. |
|
10G/40G/100G NICs |
Not supported |
90 days |
3 years |
|
|
1G/2.5G NICs |
Not supported |
90 days |
1 year |
|
|
Cable Management |
30 days |
90 days |
1 year |
|
|
Copper Systems |
30 days |
30 days |
1 year |
Multiplexers
|
Sub-Category |
Return Window |
Exchange Window |
Warranty Period |
Notes |
|
Mux Demux |
90 days |
1 year |
3 years |
1. Exchanges caused by the customer's reasons will not be accepted. 2. Please ensure that the item you're returning is repackaged with all the cords, adapters, and documentation included when you receive it. |
|
Access Networks |
Not supported |
Not supported |
3 years |
|
|
Data Center Interconnect |
Not supported |
Not supported |
3 years |
|
|
Line Cards |
Not supported |
Not supported |
3 years |
|
|
Transponders and Muxponders |
Not supported |
Not supported |
3 years |
